Service Operations Manager

JLE Group is seeking an experienced Service Operations Manager to lead our service division within the Manufacturing & Hire business. Based in Newcastle, this role offers the opportunity to drive operational excellence across Tech Services, Generator Service, Onsite Delivery, Hire, and Sales operations.

About the role

This is a strategic leadership position responsible for optimising day-to-day service delivery, ensuring safe, efficient, and profitable execution while driving team performance and customer satisfaction.

Key responsibilities include:

• Oversee daily operations of Tech Services, Generator Service, Onsite Delivery, Hire, and Sales teams.
• Plan, schedule, and allocate resources (labour, equipment, subcontractors) to ensure works are delivered on time, within scope, and budget.
• Drive utilisation, productivity, and efficiency improvements across service crews.
• Manage full P&L performance for the service division, including cost control and financial accountability.
• Lead a strong safety culture aligned with company and industry WHS, environmental, and regulatory standards.
• Lead supervisors, technicians, and service personnel through training, mentoring, and performance management.
• Implement and improve service systems, workflows, scheduling, tracking, and reporting processes.
• Leverage technology to enhance operational efficiency and service delivery.

Why make the move?

Join a growing division where your operational leadership directly contributes to business success and team development.

Benefits include:

• Competitive remuneration package.
• Family-focused hours supporting work-life balance.
• Employee benefits platform with retail, healthcare, gym, and novated leasing discounts.
• Broader exposure across east coast facilities and international opportunities.
• Long-term growth potential within JLE Group and Maas Group Holdings.
• Workplace banking benefits.
• Monthly values awards and employee recognition.
• Supportive environment focused on operational excellence and results.

What you'll bring

Essential:

• Experience in management or supervisory roles.
• Strong financial acumen (budgets, cost control, quoting).
• Electrical trade qualification.
• Knowledge of WHS and compliance requirements.
• Strong leadership and team management skills.
• Excellent client communication and stakeholder management.

Desirable:

• Advanced management skills in planning, organising, and evaluation.
• Management or business qualifications.
• Relevant licences and certifications.
• Understanding of relevant Standards and Codes of Practice.
• Contract training (GC21/AS4000).
• OH&S training.
• 7–12 years' trade experience.

About JLE Group

Established in 2004 and now part of Maas Group Holdings, JLE Group specialises in producing and renting high-quality electrical equipment that powers construction, mining, and tunnelling projects across Australia.

For operational leaders, we offer challenging service delivery across diverse projects, cutting-edge equipment, and the stability of a secure pipeline backed by Australia's leading civil construction group. Our focus on quality, safety, and innovation creates real career opportunities within a collaborative, high-performing team.

If you're ready to lead service operations within a growing ASX-listed business where your contribution drives real results, we'd like to hear from you.

For more information, please contact HR@maasgroup.com.au